Terms & Conditions

By using our website, you are accepting and agreeing to the following terms and conditions.

Please read carefully.

Limited Time Offers apply to selected styles.

All limited Time Offers are valid for a specific period only. This information can be found on the promotion’s page.

All Limited Time offers may only be available online. This information can be found on the promotion’s page.

Online Exclusives and Online Exclusive Promotions are available online only and are not available in-stores.

 

Shipping & Delivery 

Lovisa offers standard and express delivery options. The advised delivery time is from the date the order has shipped, not necessarily the date the order was placed. All orders are usually shipped within 2 business days.

Please allow an additional 5 business days for regional delivery.

Due to potential and unexpected delivery disruptions, delays may occur.

During sale and promotional periods, all orders will be processed and dispatched as quickly as possible from our warehouse. However, busy periods could result in some delays with dispatch.

Once an order has been placed, we are unable to make any amendments to product, customer, or delivery details. If the order has not been dispatched from our warehouse, we may be able to cancel the order, however we cannot guarantee this.

Prices as marked.

Lovisa is confident your skin will love pieces from the Sensitive Ears Collection. However, should your skin have a reaction from any of the items featured, we offer an 100% money-back guarantee so you can shop with certainty. Please note that if you wish to return, ensure you keep a hold of your receipt/order confirmation and the packaging your earrings came in. 

Gift Cards can only be purchased in-store. In-store purchased gift cards can be redeemed in-store or online and, only in the country of purchase.

Lovisa Gift Cards are to be treated like cash. Damaged, lost or stolen cards will not be replaced, refunded or redeemed. It is not redeemable for cash, credit or retailer accounts. Lovisa Gift Cards must be redeemed before the expiry date. The gift card cannot be reloaded. Unused balance on expiry of this card will not be refunded or credited.

You may purchase an e-Gift Card from anywhere in the world, provided the recipient has a South Africa address. 

Lovisa e-Gift Cards are emailed to your nominated email address and can be redeemed online or at any of our South African store locations. 

Piercing e-Gift cards can be redeemed in store within South Africa only. 

They are emailed to your nominated email address that will contain a card number, a 4 digit pin to use in store as well as your card's expiry date and value. 

Please note:

You are liable for all transactions on your gift card except when there has been fraud or negligence by us or our employees. We reserve the right to change any terms contained in these Terms of Use at any time.

Contact our Customer Support team if you have any reason to believe an error has occurred in relation to a gift card.

 

Should you have any questions or concerns, contact our Customer Care Team here. 

By consenting to Lovisa’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

 

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

 

For any questions, please text HELP to the number you received the messages from. You can also contact us at info@lovisa.com for more information. 

 

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

 

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

 

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

 

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.